The last manager I spoke to was Richard and he finally told me that my order had been canceled by mistake. They have 2 ph numbers and our email, and they did use the email to send us that it had shipped and a time frame for delivery. The sinks needed to be 1 size smaller and that had to be ordered online. Go to Home Depot or Build. Why did the Website say you have a choice where to ship it to?
I called back and told them I got disconnected and needed to speak to a manager named Erica. The last manager I spoke to was Richard and he finally told me that my order had been canceled by mistake. Tuesday I sent my husband to pick up the sinks. After another 41 min waiting they told me that I couldn't get Erica but they would get me another Manager. Their customer service is really poor!!! That will definitely change. All this time we have been showering with different friends and relatives. Finally I got another manager on the phone after another disconnect and 1 hr 12 min later. He said it usually get delivered fastest to your home address. Now the bathroom is all done except for the sinks and the new counter tops. When I called the first time they kept me on hold for 47 min before I got to talk to a manager, who again placed me on hold for 19 min before I was mysteriously disconnected. You live and you learn!!! I think that they hang up on customers that are patiently waiting to get some help, so they don't have to deal with them. The store is going totally downhill!!!!! It turned out that the sinks were wrong size and we had to return them. Unfortunately she said there were nothing she could do to get the sinks here before Memorial Day, where we had a BBQ planned. Anyway I received an email 3 days later that they shipped out and a tracking number, plus an estimated delivery date. They said a manager would call me the next day with an update. I think that it is their way to deal with problems. He apologized but unfortunately the only thing he could do for me was place a new order and that would supposedly get delivered in about a week. Why did no one contact us to tell us this? All I wanted was to know when I would get the sinks. There is NO customer service whatsoever. Unfortunately this sink could only be shipped to their store. Why did the Website say you have a choice where to ship it to? When the manager was notified, all that was said, "Oh gosh, I'm sorry
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