We note that the regional representative responsible for Burien Toyota reviewed all information pertinent to your case, and rendered a decision, declining your request on behalf of Toyota, because your vehicle is operating normally and according to design. Our service center and parts department are more than up to the task of helping you out. Please send us an email if you have any special requests or would like any extra help finding the automobile you want. Toyota values you as a customer and we appreciate the opportunity to further review your case. The dealership says they lubricated the drive shaft, the noise is coming from the drive shaft coming to a stop and this is not abnormal.
Because the regional representative has been trained by Toyota, the decision rendered by this individual represents Toyota's position. I apologize for the concern you are experiencing with your Toyota FJ Cruiser, and we regret to hear of your dissatisfaction in this matter. Our service center and parts department are more than up to the task of helping you out. Our entire staff is friendly and can assist you with anything that you may need to know about a vehicle or service before you make a payment. In addition, Toyota factory technicians support the dealerships by providing additional assistance and acting as consultants in unusual situations. We have the latest and greatest from the new Toyota lineup, many different pre-owned Toyota models, and a big selection of the much talked about Certified Pre-Owned Toyota vehicles that our customers love. Our pre-owned selection is vast and carries many different kinds of vehicles from several different manufacturers. We look forward to meeting you! We are a new Toyota dealership in Tumwater, WA that also also offers used cars , auto financing and a service center. In Toyota's continuing commitment to provide quality service, each Toyota dealership has, on site, a Customer Relations Manager to address any concerns a customer may have. We note that the regional representative responsible for Burien Toyota reviewed all information pertinent to your case, and rendered a decision, declining your request on behalf of Toyota, because your vehicle is operating normally and according to design. Please send us an email if you have any special requests or would like any extra help finding the automobile you want. In addition, by sending you arbitration paperwork, we have notified our regional Toyota office of your concern, affording the regional office a final opportunity to review your concern prior to the arbitrator's decision. We regret to hear of your dissatisfaction in this matter and have thoroughly reviewed your situation. The new model year selection of Toyota vehicles that we carry includes sedans, minivans, wagons, SUVs, and hatchbacks. Toyota Service The talented technicians at our Toyota dealership know your vehicle like the back of their hand. Fill out our easy to use scheduling form in the convenience of your home to set up an appointment! Give us a call today at The dealership says they lubricated the drive shaft, the noise is coming from the drive shaft coming to a stop and this is not abnormal. Our review of the case indicates that all of Toyota's guidelines have been followed and we accordingly concur with the decision. Visit Toyota of Olympia. Because you disagree with Toyota's position on a product - related issue and are within arbitration guidelines, we have forwarded documentation to you for arbitration by the National Center for Dispute Settlement NCDS. Additionally, our service and parts departments are ready to work with you so you can keep your vehicle in as close to pristine condition as possible. Toyota values you as a customer and we appreciate the opportunity to further review your case. We are a great place to go for your next Toyota purchase.
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